Refund policy
At SezaneSteps, your satisfaction is our priority. We aim to deliver practical, high-quality home and lifestyle products at the best possible value. Please review our policy below to ensure a smooth experience for both you and our team.
🛍️ 30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible:
- Items must be unused or lightly tried
- Items must be clean and in resellable condition
- Items must include original packaging
We do not accept returns for items that show:
- Heavy wear or damage
- Stains, odors, or signs of washing
- Missing parts or packaging
- Damage caused by misuse or improper handling
⚠️ Important Note About Our Products
Some of our products may be sourced from regional stock, display collections, or distributed directly from partner manufacturers.
Because of this, minor variations such as packaging differences, labeling differences, or slight marks from handling may occur and are not considered defects.
🔧 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery.
Please provide:
- Order number
- Clear photo or video evidence
- A brief description of the issue
If approved, we will offer:
- A replacement
- Or a full refund
Damage caused by misuse, normal wear, or improper handling is not covered.
🔁 How to Request a Return
To initiate a return, contact us at:
Please include:
- Order number
- Reason for return
- Photo or video evidence, if applicable
If approved, you will receive return instructions.
Returns sent without approval will not be accepted.
💰 Refund Process
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
Full Refund
Available for items returned in proper resellable condition.
Partial Refund / Store Credit
May be offered for lightly used items on a case-by-case basis.
No Refund
No refund will be issued for:
- Heavily used, damaged, or non-compliant returns
- Requests outside the 30-day return window
- Items returned without approval
- Items missing major parts or original packaging
🚚 Return Shipping Costs
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a trackable shipping method.
SezaneSteps is not responsible for lost return shipments.
❌ Order Cancellations
Orders can be canceled within 12 hours of purchase.
After processing, orders cannot be canceled.
If your order has already been shipped, you may return the item under our return policy after delivery.
📦 Additional Conditions
Only purchases made from SezaneSteps.com are eligible for returns or refunds.
We do not accept returns from third-party sellers.
Orders marked as delivered cannot be refunded for lost claims.
Shipping delays caused by carriers, customs, or external factors are beyond our control.
Customers are responsible for any applicable duties, taxes, or import fees.
📩 Contact Us
If you have any questions, feel free to contact us: